Consumer Council completed a survey on the after-sales service of washer and washer & dryer. The survey includes 21 brands of washer and washer & dryer, surveyed criteria cover their free warranty period and coverage, warranty renewal policy, storage period of component parts, etc.. Details of the survey can be found in the latest issue no. 250 of Consumer Report.

There are many kinds of electrical appliances and most of them last for over several years. To avoid spending extra money for maintenance, after-sales service becomes a main issue when consumers choose to purchase electrical appliances; consumers especially focus on the length of free warranty period and warranty coverage.

Consumer Council indicates that after-sales service should include not only the abovementioned basic criteria, this is because other issues such as whether warranty renewal is provided by the manufacturer, the provision of maintenance service after production is suspended, or the storage period of component parts are all major issues which affect the warranty and maintenance period of the product. For example, if the manufacturer has not defined a storage period for a certain component part, once the production of the product is suspended, even when the electrical appliance is still under its warranty period, there will be no component part available for maintenance.

The mentioned survey includes responses from local dealers or maintenance providers of 21 brands of washer and washer & dryer, details of the survey can be found in issue no. 250 of Consumer Report.

Winners of the Chinese crossword puzzle held earlier for ‘World Consumer Rights Day’ have been announced in the current issue of Consumer Report. The Council will continue to publish a Chinese crossword puzzle in each issue of Consumer Report for consumers to participate. 10 winners will be awarded with a electronic smartcard with face value of $130 (deposit included) and a new crossword puzzle will be renewed every two months. Interested

Consumer Report is now available free of charge at the Consumer Council (Av. Horta e Costa, N.º 24-A, Edf. Cheung Heng, R/C), and the service counter of the Council at Macao SAR Government Service Centre (Rua Nova da Areia Preta, Nº52), Public Information Centre at Vicky Plaza, libraries and bookstores. Consumers may also access the magazine online on the Council’s official website (http://www.consumer.gov.mo). For enquiries, please call 8988 9315.