The Macao SAR Government continues to assist the passengers affected by the Viva Macau incident. The Tourism Crisis Management Office (GGCT) set up a designated counter at a hotel next to the Macau International Airport to register the personal information of the affected passengers. Staff of the Travel Industry Council of Macau would help visitors book tickets of return flights (and ferry tickets to Hong Kong if needed). The opening hours of the counter are from 09:00 to 18:00.

Viva Macau passengers may call GGCT’s round-the-clock hotline (Tel: 853-28333088) for inquiries. Residents may also call the Tourism Hotline (Tel: 853-28333000) for assistance.

GGCT will also post the latest information on its website: www.ggct.gov.mo.

As of 18:00 today the Government had:

- helped 427 visitors book tickets of return flights (37 were assisted in the past 24 hours)

- helped 317 Macao residents returned home (56 were assisted in the past 24 hours)

- received 981 inquiries and requests for assistance (79 were received in the past 24 hours)

The Consumer Council had also received 419 inquiries and requests for assistance, of which 32 were received in the past 24 hours.

GGCT had also set up hotlines (English) in the destinations of Viva Macau:

Japan: 09032205564 (dialing from Japan)

81-9032205564 (dialing from Macao)

Jakarta: 62-21 83705913

Australia: 61-2 82677212 (dialing from Macao)

02-82677212 (dialing from Melbourne)

82677212 (dialing from Sydney)