Macao Municipal Affairs Bureau and the Social Welfare Bureau (SWB) have set up a special support team to maintain and support the restricted areas with red and yellow code. Apart from the daily provision of three meals to the residents of the red code area, service points are also set up for collection and distribution of supplies in the red code area to facilitate the transfer of supplies from relatives and friends to the residents. At the same time, the SWB makes phone calls to the residents of the red and yellow code areas regularly to convey their sympathy, to better understand the needs of relevant residents and to provide appropriate assistance. For residents with the yellow code, who do not have access to restaurants, supermarkets and so on, the SWB can provide them more information for online purchase of daily supplies and food ordering. For senior citizens or persons with special needs who cannot or do not know how to use online channels for purchase and ordering, the SWB can assist or teach them to use the relevant online services; for the special items that cannot be purchased through the above channels, the SWB will provide purchase services for them in collaboration with nearby social organisations in the community.

Residents of the restricted areas with red and yellow codes can call the Psychological Support Hotline on 28261126 for assistance if they are experiencing difficulties in daily life or in need of emotional support.