The “Consumer Online” one-step platform consolidates the four main services of the Council, “Complain”, “Feedback”, “Enquiry”, and “Consumer Council Activities”, and offers consumers better, convenient and efficient services.

Consumers may scan the QR Code of the platform or get access via the website link (https://app.consumer.gov.mo/wapp/cconline?lang=en) to use all the functions

Simple complain and enquiry process

Consumers may visit “Consumer Online” on mobile devices, complaints can be lodged using the default options with the submission of text or pictures, the Council will then follow up on the case as soon as possible and provide assistance. Complainants may also check case status on the platform, thus enhancing the transparency of the work of the Council.

Consumers may also send enquiries or submit feedback or suggestions to the Council via the “Consumer Online” platform.

The platform is rich in contents, providing test reports of products or services conducted by the Council, consumer alerts, and other activities coverage to make it easy for consumers to check.

The platform is open to local citizens and tourists, providing Chinese, Portuguese and English versions. The Council will continue to improve its electronic services and provide better service to consumers.

Animated tutorial video now available

The number of users of the platform is increasing after its launch over two months ago, the Council has made an animated tutorial video for consumers to know more about the advantages of using the platform, and detailed guidance on using the various functions is available in the video.

For enquiry, consumers may call the Council’s hotline 89889315, e-mail the Council at info@consumer.gov.mo, or simply enquire via the “Consumer Online” platform.