Consumer Council received over 3,200 cases in the first half of this year (2014). A detailed analysis of all complaint cases received is included in the latest issue no. 252 Consumer Report, the latest issue also includes a questionnaire on the services and charges of local 3G prepaid cards.

The Council handled 3,230 cases in the first half of this year, which includes 790 complaint cases, 2,402 enquiries, and 38 suggestions. The top five categories of complaints, namely telecommunication equipments, telecommunication services, food & beverage, electrical appliances, and public transportation, amounted to over 45 percent of the total number of complaints received. A detailed analysis is available in the issue no.252 Consumer Report, covering the main complaint issues and other cases which have increased in number in recent years. The Council provides suggestions to the relevant industries and hopes that consumers will pay attention and be aware of situations that will infringe their own consumer rights.

The Council conducted a questionnaire on the services and charges of 3G prepaid cards provided by the local four telecommunication service providers, results of the questionnaire can be found in the latest issue Consumer Report. Surveyed questions include the types of 3G prepaid cards, calculation methods, and any measures adopted by telecommunication service providers when consumers lose their cards. Consumers are advised to check with the questionnaire results for reference.

Issue no. 252 Consumer Report also features the answers to the crossword puzzle held by Consumer Council; winners will be notified separately. Other featured articles include a wrap-up of the public consultation of ‘‘Review on Consumer Protection Law’, and other recent works of the Council.

Consumer Report is now available free of charge at the Consumer Council (Av. Horta e Costa, N.º 24-A, Edf. Cheung Heng, R/C), and the service counter of the Council at Macao SAR Government Service Centre (Rua Nova da Areia Preta, Nº52), Public Information Centre at Vicky Plaza, libraries and bookstores. Consumers may also access the magazine online on the Council’s official website (http://www.consumer.gov.mo). For enquiries, please call 8988 9315.