13 kiosks for electronic identity card renewal and SAR passport application have been set up at the China Plaza. The Identification Services Bureau will extend the above-mentioned kiosks to the Government Services Centre in Areia Preta as needed.

In order to improve the kiosk services continuously, the Identity Services Bureau will collect opinions from the kiosk users regularly and welcomes citizens to provide their valuable comments.

Continuous Improvement on Document Collection Process

The Identification Services Bureau has implemented the electronic document collection measures on trial basis in September 2013, so that citizens no longer need to queue up for collecting documents. After arriving the Identification Services Bureau, citizens just need to input the barcode of the document collection receipt with the kiosk, and then wait in the seating area until they are instructed to collect their document at the designated counter.

Before using the self-service kiosks for electronic identity card renewal and SAR passport application and the electronic document collection process, citizens can browse the relevant demonstration videos in advance at the Electronic Services Area, the Document Collection Counter and the official website (www.dsi.gov.mo) of the Identification Service Bureau.

The introduction of self-service kiosks for electronic identity card renewal and SAR passport application marked an important milestone on the development of electronic government services of the Identification Services Bureau. The Identification Services Bureau will continue to promote electronic services and continuously improve working processes and enhance service quality.