Consumer Council is concerned about the impact on consumers after Air Macau announced the cancellation of its Macau-Fukuoka flights during 17 February to 15 March 2017. The Council met with representatives from Air Macau today (10 Jan), and requested Air Macau to respond to consumers’ needs to lower the influences of the cancellation of the flights.

Air Macau explained its arrangement details to the Council at the meeting, including the arrangement of transferring consumers to other destinations, meanwhile, cases from the Council had already been received and being processed.

Consumer Council indicated that the cancellation of flights involve a large amount of consumers and affected their planned itineraries, therefore, Air Macau should consider the situation and respond to their requests, and make appropriate arrangements. The Council has received quite a number of inquiries from consumers about the arrangement of flights after 15 March, and suggested Air Macau to announce more detailed information as soon as possible to ease consumers’ worries.

The Council will keep in touch with the Civil Aviation Authority (AACM), stay up-to-date regarding the development of this incident, and provide assistance to the affected consumers. For inquiry, please call 8988 9315.