As consumption by citizens and the number of inbound tourists are expected to increase during Lunar New Year, the Consumer Council held a meeting before the festival with Economic Services Bureau (DSE), Macao Government Tourist Office (DST), Transport Bureau (DSAT), Judiciary Police (PJ), Public Security Police Force (PSP), Macao Custom Service, Civic and Municipal Affairs Council (IACM), Health Bureau (SS) and Macao Post and Telecommunications Bureau (CTT) to discuss on the protection of consumer rights for local citizens as well as inbound tourists.

Consumer Council will provide special hotline service from 2.30PM to 6 PM on 15 February (normal office hours in the morning), and 9 PM to 6 PM daily from 16 February to 20 February. Consumer Council’s staff will be taking calls regarding complaints or inquiry. Consumer Council hotline: 8988 9315.

Consumer Council reminds consumers to inquire about details of the products or services they desire and communicate with the shops, invoices and contracts should also be kept to safeguard their own rights. If anyone finds his or her consumer rights being infringed, he or she should file a complaint at the Council or other departments and provide all necessary detailed information. Online complaint service is available on the Council’s website (www.consumer.gov.mo) for consumers’ convenience.